Client Services Associate

October 15, 2017

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Job location : Seoul, South Korea

Cactus Communications (www.cactusglobal.com) is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.

Editage (www.editage.com , https://www.editage.co.kr/ ) a division of Cactus Communications provides high-quality services to academic, publishing, and pharmaceutical communities.

If you are looking to gain exposure in the dynamic field of client services, this is an excellent opportunity for you. As a Client Services Associate at CACTUS, you will work collaboratively with members across multiple departments to provide the world class service experience to clients from Korea. You will drive client acquisition, increase repeat business, and resolve client complaints, and will influence process and system enhancements based on market intelligence gathered through interactions with clients.

 Your responsibilities will include:

  • Responding to client queries and service quotation requests from a large client base in Korean market
  • Working with your team members to monitor and achieve the targets towards client conversion rate, client repeat rate, etc.
  • Communicating effectively with clients to build strong working relationships, to understand each client’s needs, and to provide service options/guidance for their unique requirements
  • Coordinating with various teams within the organization to ensure that our clients get the best possible service experience
  • Identifying market trends and providing inputs for website/service positioning improvements to the marketing team
  • Identifying areas of improvements in services/processes and systems.
  • Contributing to the market growth by influencing necessary and relevant changes
  • Undertaking additional tasks/projects/initiatives that contribute to the team/organization/market growth

Desired Candidate Profile

  • Graduate or postgraduate degree
  • 1 – 2 years of experience in client services
  •  Native Korean language skills
  •  Business level English language skills
  •  Excellent multitasking skills
  •  Ability to adapt to changing business requirements and trends
How to Apply

Please send a copy of your resume to behappy@cactusglobal.com 

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