Korean Customer Support agent – home based

June 19, 2017

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Home based Korean customer support agent

Are you a native Korean, living in Korea, with fluent English language knowledge? Do you have great communicational skills and enjoy answering questions? If both your answers are yes, than we are looking for you! We are searching for new colleagues to join our home based team, on long-term base.

Come and challenge yourself in our international, cloud customer service team! 

Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to help them in, by providing excellent customersupport.

Job responsibilities:

  • Answering phone calls and incoming messages in Korean language, in a timely matter,
  • Escalate problems in English for Second Line Help-desk, through a ticketing system,

Agent Requirements:

  • Native Korean and Fluent English language knowledge
  • Solid computer skills
  • Excellent written and spoken communication skills both in Korean and in English
  • Precision of data entry
  • Able to work minimum 3 hours per day, in business hours in Korea, between 8 am-8pm, Monday-Friday
  • Attend training: provided by CloudAgents and our partner
  • Work type: Permanent work from home, freelancer partnership (30 days probation period)

Work Environment Requirements:

Quiet workplace (tasks are delivered from the comfort of the help-desk agent’s home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and broadband internet connection (mobile internet is not good enough to manage calls)

Training Method:

We use cloud based call center technology – You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We mentor our agents and monitor their progress

How to Apply

If you are interested to join our team please send and e-mail with your CV to: barbara.kordas@cloudagents.com


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